Returens & Refunds
We are here to help you!
What is your return policy?
We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.
How do I request a refund?
If you received a defective item or there was an error with your order, please contact our customer support team at dina@keffiyehzone.com with your order number and a description of the issue. We will review your request and process a refund if applicable.
How long does it take to receive a refund?
Once your refund is approved, it typically takes 5-7 business days for the refund to be processed and appear in your original method of payment.
What if I received the wrong item?
If you received the wrong item, please contact our customer support team with your order number and a photo of the incorrect item. We will arrange for the correct item to be sent to you.
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